Privacy Policy

1. Introduction

Quick Roster ("we," "our," or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI-powered roster management service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Contact details (name, email address, phone number)
• Business information (company name, business type, employee count)
• Account credentials (username, encrypted password)
• Employee scheduling data and work patterns
• Payment information (processed securely through third-party providers)
• Device and usage information (IP address, browser type, usage patterns)

2.2 Employee Information

When you use our service to manage employee schedules, we may collect employee personal information including names, contact details, availability preferences, and work history. You are responsible for ensuring you have appropriate consent from your employees to provide this information to us.

3. How We Use Your Information

We use your personal information to:

• Provide and maintain our roster management service
• Process payments and billing
• Communicate with you about your account and our services
• Improve our AI algorithms and service features
• Ensure compliance with Australian employment laws and award rules
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Comply with legal obligations and prevent fraudulent activity

4. Information Sharing and Disclosure

We may share your personal information with:

• Trusted service providers who assist in operating our service (cloud hosting, payment processing)
• Professional advisors (lawyers, auditors) when necessary
• Government agencies when required by law or to protect our rights
• Business partners with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All service providers are bound by confidentiality agreements and must comply with Australian privacy laws.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure data transmission, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained for the duration of your subscription plus 7 years for business records. Employee scheduling data may be retained for up to 7 years to comply with employment law requirements.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information
• Correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our privacy practices

8. Overseas Disclosure

Your personal information may be stored and processed on servers located in Australia and other countries where our service providers operate, including the United States and European Union. We ensure that overseas recipients are subject to privacy protections substantially similar to the Australian Privacy Principles.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, though this may affect some service functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of our service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: